What’s in a Game? For Marketers, Emotion Tracking.

Marketers, Game On

Call it the new ROE (return on emotion). If you’re a gamer (or an up-to-speed technophile) you may have already heard of Sony’s new hands-free, emotion tracking game controller called ICU, which stands for Interactive Communication Unit, released this November at the Vision 2009 trade fair in Germany. While the controller raises the bar in the ultra competitive hands-free gaming space, it does so with a twist: this controller tracks emotion.

According to NewScientist:

ICU ‘reads’ facial expressions using a pattern-matching algorithm that has been trained on pictures of people expressing different emotions. Using cues such as the position and shape of the lips, ICU spots five basic states: happiness, anger, surprise, sadness and neutral.

More than Meets the Eye

Way back in March of ’07, we wrote about a new type of eye tracking that allowed for greater understanding of emotions: Eye Tracking for Ads: Going from Heat to Emotion. It was clear then that using eye movement analysis for emotion identification was an early foray into the nascent world of emotion tracking. Sony’s technology not only uses eye movement analysis (through partnership with Atracsys, but it goes a step further by expanding the data source to include movements of the entire face, or simply – our facial expressions.

Google’s 2008 Eye Tracking Data – Limited, at Best

It will be interesting to see what the search industry does (ahem, is doing), with such forms of technology, which expand dynamically beyond pure eye scan path tracking. In the detailed 2008 research study undertaken by Google’s own Laura Grank: Eye Tracking and Online Search: Lessons Learned and Challenges Ahead”, three separate eye tracking studies are outlined, and analyzed.

Interestingly, but perhaps not surprisingly, the structure of these studies and subsequent modes of data analysis are geared towards “clicks.” In other words, who clicks, when do they click, where do they click, and what affects those behaviors? It would make sense for a search engine that generates 96% of its revenue from paid clicks to focus on this. For Google, a click is a conversion.

Some quick “click” takeaways from the Google paper:

– For 96% of the queries, participants looked only at the first SERP

– Participants clicked on results one and two 42% and 8% of the time, respectively, despite spending equal amounts of time reading those result listings, or “abstracts.”

– Males clicked on the second result only 7% of the time, and females selected it 14.5% of the time

However, it is more interesting for us to consider that for the vast majority of web sites a click is only an invitation to a conversion. There is much, much more that happens after an initial click – and the user information that one can glean from software such as Sony’s regarding a user’s emotional experience throughout an entire click stream presents much, much more insight into how to identify emotion, understand its implications and immediate associations with site content and usability, and maximize a site’s overall return on emotion.

As far as we can tell, there aren’t any eye tracking technology providers out there that are offering facial expression analysis. While some firms, such as UserVision/iMotions use emotion incorporation via emotional response questionnaires in addition to highly advanced eye tracking analysis, there isn’t any facial expression analysis.

The Eyes Still Have It – For Now

So yes, as far as emotion tracking technology goes, it seems to be true. But we think that Sony’s technology, in fact, makes a damned good argument for getting in your face.

RTS and SEO: A Marriage Made in… Vegas?

Well, maybe not quite. I’ve been thinking lately about the sexy, wily, real time search and the old-fashioned, chivalrous land of SEO, and how the two will eventually find a healthy, functional, and enduring relationship.

Real Time Search Still Hasn’t Found Herself

RTS is all a flutter with all of the attention she is getting – from everyone. And everyone else.

We are already seeing the incredibly powerful applications – and implications – of RTS in every aspect of our lives – private and public, social and commercial (but the line has even blurred here, hasn’t it?). If RTS is querying real time publishing and you agree with Danny that real time publishing is microblogging (the world the Twitter currently rules) – then real time search has barely scratched the surface of declaring herself as an accessible, reliable, and (gasp) indexable web resource. In other words, as a hot twenty-something. Right now she’s just legal.

SEO is The Man

Yep, I said it. SEO is The Man. And I do mean this in the weight lifting, football watching, beer drinking, beef eating, keep your hands off my daughter kind of way. After all, where do people turn when they are being bullied by the big bad PPC spend? Who does everyone run to, even in a terrible economy, for protection? I think that somewhere down the road, we will begin to see an integration, a real relationship emerge – one in which real time search is much more strongly (narrowly?) defined, having figured out what she wants in life (potentially with another big real time publishing player in the mix to challenge Twitter) – and where SEO the stud in fact loosens up, and his identity becomes a bit more broadly defined to include an entirely new “search” engine optimization set of tasks, tools, outlets, and capabilities. SEO as we know him will find some new parts of himself he previously was afraid to acknowledge. He gets a bit new-agey, if he wants her hand. Maybe a new subset of SEO, called RTSO, could evolve – but given the overwhelm of acronyms in our industry we may just resist that temptation despite our proclivity for things shorter, faster, cooler. Despite our proclivity for niches within a niche.

As Bruce Clay’s blog suggests, RTS right now is, for the most part, figuring out who she is, strutting all over the world yet seemingly limited to social media aggregators. SEO, with his many years on miss RTS, is admittedly a bit gun-shy, still pumping his iron (and did I mention the beer?). He’s got to get to a yoga class before he’s going to have a chance of finding a meaningful connection with her. First he’s got to know where to find her, even.

Vegas and Beyond

So, for now these lovers are flirting, heavily. They just might get married in Vegas, but their true relationship will take time to reveal itself.

But when they eventually do come together, they will likely make each other much, much, much better individuals, and together, well – they might be a power couple in the making.

-Jessie

The Art of SEO Book is Now Available!

At long last our The Art of SEO book is available on Amazon. It has been quite a fun, illuminating, and rewarding experience to create this elaborate work. It truly has been an honor to have been given the opportunity, by O’Reilly, to produce such an extensive volume.

I speak for my co-authors when I say that we all, truly, hope you find the book as information and resource-filled as we do.

Once you have your copy in your hands, we would love to hear your feedback – please visit the Art of SEO Book website to submit your comments.

Enjoy!

SEO Book Updates…

Hi folks,

There hasn’t been much blog activity in recent months because most of the focus has been on writing The Art of SEO book with Rand, Stephan, and Eric, for O’Reilly Media. It has been quite an adventure, and actually a really brilliant professional exercise.

The process of writing The Art of SEO began back in August of 2007, after my first Foo Camp, when I signed with O’Reilly to author the book and we announced the project during my session at O’Reilly’s October 2007 Web 2.0 Expo.

As the months passed and the book organically (pun very intentional) grew into a bigger and bigger undertaking, we realized we would get the book to print sooner if we brought in additional authors to share the heavy lifting – and so we asked, and landed some of my brightest and most talented SEO colleagues in the industry – Rand Fishkin, Stephan Spencer, and Eric Enge. Rand and Stephan had already been in the process of writing a separate SEO book and Eric was fortunately able to clear space in his busy dance card for the project, and so the book had birthed its quartet.

After a little over a year working together, we have nearly completed this fun, challenging, and exciting project – so you will begin to see more posts coming back up to the blog in the weeks and months to come.

Welcome back!

Even Google Pays Attention to Their Word Count

Marissa Mayer made some nice commentary on the history – and importance of – the word count of the Google home page and the weight given to the words on a page in her Google Blog post yesterday:

“What Comes Next in This Series?”

A snippet:

“How does privacy relate to homepage word count? Larry and Sergey told me we could only add this to the homepage if we took a word away – keeping the “weight” of the homepage unchanged at 28. Given that the new Privacy link fit best with legal disclaimers on the page, I looked to the copyright line. There, we dropped the word “Google” (realizing it was implied, obviously) and added the new privacy link alongside it.”

Old School SEO: Whatever Happened to Proximity?

While having a conversation today with a dear first gen SEO friend, the discussion made its way to the topic of SEO today vs. the SEO of years ago. Specifically – we discussed how it seems much of the focus has drifted away from some truly fundamental aspects of optimization, particularly with regard to on-page characteristics.

For example, while links are, without a doubt, essential to the success of any SEO efforts at this point, the on-page content has become way too devalued in some circles. As a very specific example, the concept of “proximity” – the closeness, or “lack of distance” on a given web page between the words that comprise a keyword phrase of two words or more – has all but vanished from the discussion of SEO. It’s not too tough to see what’s getting a page ranked for “cheap tickets” when it appears in the top 10 in Google, but the words “cheap” and “tickets” can’t be found anywhere near each other on the page. Call the bomb squad!

While keyword-rich anchor text in external links is obviously an effective standalone short-term SEO tactic (and a lot of fun for “miserable failure” and “greatest living american”), it certainly does not build the foundation for solid, long-lasting results when the on-page content doesn’t take proximity – and a myriad of other factors – into account.

We rock Connies.


Information About the Class Settlement in the MIVA (FindWhat) & Lycos Click Fraud Case

Many of you have received the email below if you advertised with MIVA and/or Lycos in the past. In order to receive advertiser credits for any click fraud you my have paid for during your campaign, you must visit www.PayPerClickSettlement.com and submit your claim by April 11, 2008 to be eligible. Please note that if you do not actively opt out of the class (whether or not you submit a claim to receive advertiser credits), you will not be eligible to pursue future litigation against MIVA or Lycos for click fraud-related activity.

-Jessie

Re: advertiser account(s): ******

Notice of Pendency and Settlement of Class Action, Settlement Hearing and Claims Procedure
This court-ordered notice may affect your legal rights. Please read it carefully.
If you purchased online advertising from MIVA, Inc., formerly known as FindWhat.com, Inc., or any of its subsidiaries, including B&B Advertising, Inc. (also known as “SearchFeed.com”), between January 1, 2000 and September 30, 2007, or if you purchased online advertising from Lycos, Inc. between September 23, 2002 and March 30, 2006, you are a class member in a class-action lawsuit, Lane’s Gifts and Collectibles et al. v. MIVA, Inc. et al., Case No. CV-2005-52-1, in the Circuit Court of Miller County, Arkansas. This notice is to inform you of the Court’s certification of a class; the nature of the claims alleged; your right to participate in, or exclude yourself from, the class; a proposed settlement; and how you can claim an award of advertising credits under the settlement. For ease of reference, MIVA and its subsidiaries are referred to collectively hereinafter as “MIVA;” however, the provisions of this notice apply to all of these companies.
· The settlement will provide advertising credits to class members who certify that they were the victims of “click fraud” or other invalid or improper clicks on online advertisements purchased from MIVA on or after January 1, 2000 and on or before September 30, 2007, or from Lycos on or after September 23, 2002 and on or before March 30, 2006.
· The settlement will resolve claims that MIVA and Lycos allegedly breached contracts with advertisers and violated other laws by failing to adequately detect and stop “click fraud” or other invalid or improper clicks on online advertisements.
· If you are a member of the class, your legal rights are affected by whether you act or do not act.
YOUR LEGAL RIGHTS AND OPTIONS
Do Nothing
You will automatically be eligible to submit a claim form for MIVA advertising credits and will give up your ability to sue MIVA and/or Lycos over the subject matter of this case.
Exclude Yourself
You will not be able to submit a claim form for MIVA advertising credits. This is the only option that allows you to bring or participate in another lawsuit against MIVA and/or Lycos about the subject matter of this case.
Object
Write to the Court and parties about why you don’t like the settlement.

· These rights and options—and the deadlines to exercise them—are explained in this notice.
· The Court in charge of this case still has to decide whether to approve the settlement. Awards of advertising credits will be made only if the Court approves the settlement. If someone appeals from the Court’s approval of the settlement, awards of credits will not occur until the appeal is resolved.
WHAT IS THIS CASE ABOUT?
Plaintiffs Lane’s Gifts and Collectibles, Max Caulfield d/b/a Caulfield Investigations, Federal Tax Resolution, LLC, Toni Riss d/b/a Death Becomes You (a/k/a Blue Lips), and Payday Advance Plus, Inc. allege that MIVA and Lycos breached their contracts with class members, unjustly enriched themselves, and engaged in a civil conspiracy by failing to adequately detect and stop “click fraud” or other invalid or improper clicks on online advertisements. MIVA and Lycos deny Plaintiffs’ allegations and contend that all payments they have received from class members for online advertising were legally and properly charged, and that they have neither breached their contracts with class members nor violated any other law through the actions alleged in the case. The Court has not made a determination regarding which of the parties’ contentions are correct.
WHY IS THERE A SETTLEMENT?
The Court did not decide in favor of Plaintiffs or MIVA and Lycos. Instead, both sides agreed to a settlement. That way, both sides avoid the cost and uncertainty of further litigation.
AM I AFFECTED BY THE SETTLEMENT?
If you fit within the definition of the class that the Court has certified, then you are a member of the class and you will be affected by the settlement. The class that the court has certified is defined as:
All persons, together with any officer, employee or agent of the same that have purchased advertising on the Internet from: (a) MIVA, FindWhat.com, and/or any subsidiary of MIVA, on or after January 1, 2000 and on or before September 30, 2007; and/or (b) Lycos on or after September 23, 2002 and on or before March 30, 2006, regardless of where any of the foregoing ads were displayed.
WHAT WILL I GET FROM THE SETTLEMENT?
Under the settlement, MIVA will establish a settlement fund of $3,936,812.00 on behalf of MIVA and Lycos, of which a portion will be used to pay class counsel’s fees and costs, and the remainder will be available to class members in the form of advertising credits that may be applied to up to 50% of the cost of future online advertising purchased from MIVA. To receive credits, you must submit a valid and timely claim form. Credits will be awarded on a pro rata basis, taking into account the amount that you paid to MIVA and/or Lycos for ads that you believe in good faith to have been result of click fraud and the total amount of credits available. For example, if the amounts that you paid to MIVA for the affected ads were 1% of the combined online advertising revenues of MIVA between January 1, 2000 and September 30, 2007 and Lycos between September 23, 2002 and March 30, 2006, you would be eligible to receive 1% of the total available credits. You must certify in your claim form the percentage of your ads you believe were the result of “click fraud.” Credits must be used within one year of issuance and may be used only for advertising on the MIVA Media US Network.
HOW DO I SUBMIT A CLAIM FORM?
You can submit a claim form online by visiting the following website betweenthe date of this Notice and April 11, 2008 and entering the requested information.
www.PayPerClickSettlement.com
If you do not submit your Claim Form by April 11, 2008, your claim will be deemed late and will be rejected.
WHAT ARE THE ATTORNEYS GOING TO BE PAID?
The Court will decide the amount of fees to be paid to class counsel and the extent to which the expenses that they incurred in working on the case should be reimbursed. Class counsel intend to seek a maximum of $1,287,270.00 in attorneys’ fees and expenses in this case. Under the settlement, MIVA and Lycos have agreed that they will not oppose an award of up to this amount to class counsel.
Class counsel also shall petition the Court to determine the amount of an Incentive Award to the class representatives in an amount not to exceed $25,000 (or $5,000 for each named class representative). Under the settlement, MIVA and Lycos have agreed that they will not oppose an award of up to $25,000 to the named class representatives.
WHEN WILL THE COURT DECIDE WHETHER TO APPROVE THE SETTLEMENT?
The Court has scheduled a hearing on April 30, 2008 at 9:00 CST to consider whether the settlement is fair, reasonable and adequate and to determine the amount of the fees and expenses to be awarded to class counsel. The hearing will be held in the Miller County Courthouse at 400 Laurel Street, Texarkana, AR 71854. It is possible that the hearing may be postponed.
HOW DO I REMAIN A CLASS MEMBER?
You do not need to do anything to remain a class member. You will be bound by all orders and judgments of the Court, whether favorable or not. You will be represented by class counsel. You do not have to pay class counsel.
If you remain in the class, you will be eligible to submit a claim form for MIVA advertising credits online between the date of this notice and April 11, 2008. In return you will be giving up any claim for damages against MIVA and Lycos relating to the subject matter of this case.
WHAT AM I GIVING UP TO RECEIVE ADVERTISING CREDITS OR STAY IN THE CLASS?
Unless you exclude yourself (opt out), you are staying in the class, and that means you can’t sue, continue to sue, or be part of any other lawsuit against MIVA or Lycos relating to the subject matter of this case. It also means that all of the Court’s orders will apply to you and legally bind you. The legal issues in this case involve allegations that MIVA and Lycos breached their contracts with advertisers and violated other laws by failing to adequately detect and stop “click fraud” or other invalid or improper clicks on online advertisements.
Any member of the class who does not opt out fully and finally releases and waives all claims, demands, rights, liabilities, and causes of action of any nature that were asserted or might have been asserted, known or unknown, concealed or hidden, anticipated or unanticipated, under any law whatsoever, that arise out of, relate to, or are in connection with the legal claims against MIVA and Lycos in this case, or any facts, transactions, events, policies, occurrences, acts, disclosures, statements, omissions or failures to act, known or unknown, which are or could be the basis of claims that the monies MIVA received for online advertising on or after January 1, 2007 and on or before September 30, 2007 should not have been charged, received or held by MIVA and claims that the monies that Lycos received for online advertising on or after September 23, 2002 and on or before March 30, 2006 should not have been charged, received or held by Lycos.
HOW DO I EXCLUDE MYSELF (OPT OUT) FROM THE CLASS?
You may exclude yourself (opt out) from the class if you mail a signed letter asking to be excluded from the Class to Global Director of Advertiser Support, MIVA, Inc., 5220 Summerlin Commons Blvd., Suite 500, Fort Myers, FL 33907. The letter asking to be excluded must be postmarked no later than thirty (30) days after the date this Notice was sent. If you are excluding yourself, the letter must contain your name and address and say that you want to be excluded from the settlement. If you are excluding your company, your letter must contain your company’s name and address, your position in the company, and a statement that you are authorized to act on behalf of the company. If you exclude yourself (opt out), you will not participate in the settlement or receive any of the benefits of the settlement. If you wish to remain a class member, DO NOT send a letter asking to be excluded.
HOW DO I OBJECT TO THE SETTLEMENT?
If you don’t like the settlement and wish to object, you must say so in writing. Mail a letter saying what you do not like about the settlement to all of these addresses:
Matt Keil
Keil & Goodson
406 Walnut St.
Texarkana, Arkansas 71854

David J. Stewart
Alston & Bird LLP
One Atlantic Center
1201 West Peachtree Street, NE
Atlanta, Georgia 30309

The deadline for objection is thirty (30) days after the date this Notice was sent. If you want to object, you must mail your letter early enough so that it is received by the deadline.
If you make an objection by the deadline, and you also want to speak at the hearing, you must ask the Court for permission to do so. You may choose to be represented by counsel, but you will have to pay that counsel.

Matt Cutts On The Hot Seat

About Matt Cutts

A personal interview of Google’s Matt Cutts from PubCon 2007 in Las Vegas. Instead of the usual shadow boxing — asking tricky SEO questions hoping Matt will slip up and offer some clues about the Google Secret Sauce — we decide to ask question he never hears and learn about Matt Cutts as a human being.

How does he feel about the annual NCAA conflict: Red State v. Blue State?

What it’s like to be the official taste tester for Ham versus Spam in the Google index?

Hanging with the enemy, does Spam become personal?

Wonder what life’s like after the Google IPO?

What motivates him to get out of bed every day?

Take 11 minutes and get personal with your favorite Google Spokes Model.